BackOffice Manager

Description

As part of our rapid expansion, we are looking for a BackOffice Manager.

Reporting directly to the Control Department, you will supervise the processing of transactions carried out within the establishment. You control account creation procedures and administrative processing (pricing, terms and conditions, confirmation, settlement, fraud) for transactions carried out on the platform, monitor customer and agent activity, and ensure that procedures are secure.

You will be responsible for the following tasks:

Supervision and control of operations :

• Administrative management of merchants (pricing, contracts, upgrades, etc.)
• Ensure compliance, production quality and control of operational risks
• Guaranteeing first-level controls
• Agent control
• Control risks for each operation processed
• Centralize customer complaints and track their processing
• Draw up summaries of malfunctions identified by teams and monitor corrective actions

Optimizing procedures :

• Propose processing methods for new products and the controls to be implemented
• Participate in the Risk and Compliance Committee at its request
• Write and update procedures and operating methods
• Define and optimize operating standards for supervised activities
• Collect monitoring indicators for essential outsourced services
• Secure transaction processing procedures
• Control risks for each operation processed
• Set up dashboards to optimize business management
• Write and update procedures and operating methods
• Participate in projects aimed at optimizing processes, treatments and tools
• Ensure technical and regulatory monitoring of activities

Service management :

• Manage the team of Back-Office managers
• Participate in employee skills development (training, etc.)
• Organize activity reporting, propose criteria for analysis and improvement

Profile required

You have at least 3 years’ experience, ideally in finance or a business school specializing in banking.

Professional skills :

Great intellectual rigor, organization and method to process operations and meet deadlines

Commercial skills in dealing with external contacts

Ability to negotiate with various internal departments

Management skills to provide the best possible support for management teams and their work

Sense of initiative and organizational skills to anticipate major or complex operations

THE LITTLE EXTRA? Proficiency in another language

What we offer

• Compensation: €36 to €45k gross per year, depending on profile and experience
• Location: Tours center (near SNCF train station)
• Home Office: 2 days per week (after 6 months’ seniority)
• Vacations: 25 paid vacations + 06 additional rest days
• Miscellaneous: Top-notch health insurance, concierge services and outsourced “WiiSmile” works council offers

About CentralPay

CentralPay is a payment platform approved by the Banque de France as an Établissement de Monnaie Électronique in 2019. We enable businesses and marketplaces to automate their end-to-end payment processes, and help software publishers round out their offerings with innovative, embedded payment services.

As an independent platform, our DNA lies in the support and agility of our infrastructure. Project management is handled by a dedicated team, with no turnover. The aim: ever smarter, easier exchanges.

Our working atmosphere

We have always strived for a high quality of life at work and a warm atmosphere punctuated by in-house events, favoring a family atmosphere where the fluidity of exchanges and the sharing of knowledge are paramount.

• Take part in an entrepreneurial adventure by contributing to the development of a fast-growing French FinTech with an international outlook.
• Collaborate with a wide range of involved people at all levels and in all professions (Tech, Risk, Compliance, Business, General Management, etc.).
• Carry out a variety of assignments and develop your skills in areas of expertise

Our HR process

We are committed to working ethically and transparently in the world of payments. That’s why, when you join us, you’ll play an important role in completing a pre-employment survey.

It’s part of our selection process to hire reliable, honest and competent colleagues. This means that screening will include checking your references, CV, diploma and/or other documents, as well as sending in a self-declaration form and a declaration of good conduct.