Privacy Policy


The privacy and cookies policy relates to and explains how we collect, store and use personal data when you visit this website. CentralPay is committed to data protection and stores all Personal Data securely and uses it only in accordance with the law. We use the Personal Data collected to ensure that we provide you with relevant information and improve your experience when browsing the website.

By using the Website, you acknowledge that you have read, understood and agree to this Privacy Policy and that you authorize CentralPay to use your Personal Data as described below. If you are not sure whether this is the case, please do not continue to browse this website.

The privacy and cookies policy is reviewed and may be amended annually or whenever required by new regulations.

What is personal data?

Personal Data refers to information about you that can help identify you. Personal Data may for example include (but is not limited to) name, company information, email address, telephone number.

Data collection

CentralPay automatically collects information when you access the site. We use this information to understand how to improve your customer experience and identify where potential users may encounter difficulties using the website, or fail in the process of registering for services.

Information is gathered in several ways

Personal Data is collected and recorded when you visit the website, complete application forms on the website and contact us by telephone or email. If you provide Personal Data on behalf of a third party, which may be another director of your company, you certify that you have their permission to share their Personal Data with us and that you have informed them of this policy.

CentralPay may also take steps to verify the Personal Data you have provided. This may involve contacting third parties such as credit reference agencies, information providers, web analytics providers and other commercial service providers, and downloading the Personal Data they hold.

Data usage

Your personal data may be used in a number of ways, as described below. However, we will always ask for your prior express or implied consent before doing so.

  1. provide you with information about the services we offer, or
  2. help us improve the user experience or the website, understand customer requests and determine whether we can provide you with the service you require, or
  3. To provide you with all the services you have requested.

We may make your personal data available to third parties, but only in the exceptional cases listed below.

  1. Contribute to law enforcement and legal disclosure in fraud or money laundering investigations where suspicious activity is suspected, or
  2. In the event of legal obligation, in response to a court order, warrant or other competent legal instrument.

Individual rights (art.16 to 20 of the RGPD)

If you have any questions regarding our privacy policy or wish to exercise your rights,
don’t hesitate to contact us by e-mail at:
or by post to the following address: CentralPay – 19 rue edouard vaillant – 37000 Tours – France

Use of cookies

CentralPay uses cookies to track activity on its website and improve the user experience. Cookies are data files that are installed on the user’s computer and enable CentralPay to know which pages you are viewing, from which type of terminal you are viewing them and your preferences, for example in terms of language.

The list of cookies used by CentralPay can be consulted at the end of this page.

You can disable cookies by modifying your browser settings. You will find useful information on the about cookies page.

Modification of this policy

This policy may be modified at any time by CentralPay. Whenever the policy is modified, an updated version will be posted on the website.

Cookies used

Please find below the list of cookies used by CentralPay, as well as their purpose and categorization.

To gather information on how the site is used, which pages are visited and for how long, and what types of error messages are generated. All data collected is aggregated and therefore anonymous.

Necessary cookies

Cookie name Objective Type
accounts User list Persistent
livemode Determines how the dashboard is used Session
session Provides a unique session ID for dashboard users Persistent
machine_identifier Provides a unique session identifier for authentication Persistent
viewedApplePay Stores ApplePay settings Persistent
country Defines a country code based on IP address Persistent
lang Defines a language code Persistent
last-used-checkout-name Customize the content of Checkout Users Session
cid Defines a value for plotting user metrics Persistent

Third-party cookies

Cookie name Objective Opt out link
Google Used for service analysis and improvement
MixPanel Used for service analysis and improvement

Data security

We implement all necessary security measures to protect your Personal Data from unauthorized access, disclosure, alteration, damage or destruction.

To this end, CentralPay and its technical and hosting service providers have implemented appropriate measures to ensure the integrity, confidentiality and security of your Personal Data.

Finally, we inform you that your Personal Data is stored on servers located in France.

Data retention

Data collected on the website is kept for a maximum of 12 months for anonymous contacts, after the last activity on the website by the person concerned. On the other hand, for identified contacts, the data collected on the website is kept for a maximum of 36 months. At the end of these periods, all personal data is deleted.

When you are a customer or partner of CentralPay, data processed for the purposes of managing the relationship between the customer and CentralPay (surname, first name, postal address, e-mail, etc.) are kept for the duration of the contract, and 36 months after its conclusion, unless otherwise required by law.
When you are a CentralPay prospect, your data is kept for 12 months from your last contact with CentralPay, unless otherwise required by law. At the end of this period, it is deleted from all media and backups.
When you apply for a job at CentralPay, your application data is kept for 24 months, unless you are hired by the company.